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A Happy Zappos Customer Says:

"Dear Zappos Customer Loyalty Team: I have ordered from your company for many years and have always been completely satisfied and usually more than impressed with your service and dedication to your customers. As a result of a "economic brain freeze", I recently ordered a pair of shoes from a different internet shoe company that offered a shoe at a lower price. My pocket book said, "Oh yeah", so I placed my order. I cannot tell you the MESS it has been to finally get that company to credit back my charge!!! They promised a 5-7 day shipment period; after two weeks, I emailed them for an update and received the run around. With no customer service number, no contact information, and basically being in the dark, I finally pursued them through the Better Business Bureau, the FTC, and my credit card company. I don't know which avenue persuaded them, but I finally got my money back. I will NEVER stray from Zappos again! I have learned my lesson the hard way. As a school teacher on a low income, I tried to save a penny and ended up gaining too much stress. Thank you again for being a company that serves its customers and eases our trust in the world of internet trade. Sincerely, "

Debbie N., May 27, 2009

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