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A Happy Zappos Customer Says:

"Good Morning, I have just ordered two pairs of shoes from you, Earth shoes and a pair of Skechers steel toe work shoes. I am so very impressed with your company! For no reason at all you updated my shipping! I work and live on a ship and we only get mail in port (every 3 weeks) or during the occasional transfer of machine parts. Becasue you updated my shipping, I was able to get my shoes during one of those mail calls, only two days after I placed the order! I love the shoes. One pair had to be returned for a smaller size, but you even sent those out right away before receiving my first pair, which I did return immediately. As I am taking the time to tell you how impressed I am with your customer service, I will let you know that my first experience with Zappos last summer was just as great! I had been planning to attend a wedding as a bridesmaid and the bride gave us notice a little late that she wanted us to wear silver shoes. I had already set sail and my next time in port would be the day I flew to her wedding. We were down in the Gulf of Mexico surveying hurricane damage and thus there were no open stores (nor did it feel appropriate to shoe shop when people had lost everything). I did not have internet and called Zappos. The gentleman I spoke with took the time to /describe/shoes to me until I decided on two pairs I liked! He even had the shoes sent to another bridesmaid to ensure they got there, with a return lable for the pair I would not wear. Your dedication to your customers is terrific and I will shop at Zappos for a long time to come! Thank you for taking care of your customers! Sincerely, "

Madeleine A, Jul 3, 2006

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