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A Happy Zappos Customer Says:

"Kudos! I ordered my New Balance shoes and when they arrived (right away, I might add) I found they were too big. When I called the Zappos customer service line, I was immediately issued the new pair, which arrived AGAIN within two days! That was before I had the chance to even get the first pair in the return post. That's the best customer service I've ever had. Thank you Zappos. You have made a permanent customer out of me! I've told my friends and co-workers about this experience also."

Ginny, Sep 2, 2008

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