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A Happy Zappos Customer Says:

"Words can't begin to express how grateful I am to Zappos and your wonderful children's shoe specialists. My four year old granddaughter, Michelle MaryGrace, has suffered from blisters from the time she learned to walk. After wearing her shoes for only two or three hours, a blister would appear on her tiny feet. I had always thought it was her shoes, so over the years I proceeded to buy her every different brand I could find in an attempt to discover one that wouldn't cause blisters, literally spending multiple thousands of dollars. Having bought her shoes from Zappos in the past, I was searching the website for the perfect shoe yet again, when I noticed the number to a children's shoe specialist. Her doctors said that "some kids are just blister prone", so I had little hope, but I decided to call anyway to see if anyone could help us. I spoke with Greg. He immediately talked to me about - sweaty feet! He was so knowledgeable about children's feet, and took his time to educate me. His care, concern, training, and expertise were evident. He was able to suggest some brands that where designed with problem moisture in mind. But by far the best was his suggestion that we try one of the newer high performance socks that wick away moisture, even though Zappos currently doesn't carry them for children. These are hard to find! But find them I did, and had them expressed to the house. Voila! NO MORE BLISTERS!!! A whole new world has opened up for this sweet little girl!!! She was able to play outside in tennis shoes and not get blisters! She ran, she jumped, she kicked a ball - all WITHOUT pain! I wish you could have seen the pure joy on her face. I can honestly tell you, this is the first time in her young life she has been blister-free. We used to go several days between putting shoes back on her, until the blisters healed, so her world was mostly indoors. How she has suffered! Thanks to Zappos and your wonderful staff, NO MORE!!! Zappos is topnotch. When I called to express my appreciation today, I spoke to another children's shoe specialist with the exact same attitude as Greg! He made further suggestions, all of which we will follow up on. When Zappos says "Specialists", they mean it! How can I ever thank you enough? Your company has far exceeded my expectations, to put it mildly. Let me assure you that we will be permanent Zappos customers, and will spread the word to family and friends. Certainly, Michelle MaryGrace's story will be told and retold. Sincerely, A Grateful Grandmother, "

Michelle T, Jul 10, 2006

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