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A Happy Zappos Customer Says:

"I just wanted to express my delight and satisfaction with the service I've received with your company. I am an executive for a gourmet chocolate company and having designed our internet order system and customer service department I can appreciate great service when I receive it. When I called to change my shipping address I was very quickly transferred without a maze of menu options and operators. The customer service rep got all the information she needed quickly and sent me on my way. Then I received the email notifying me my shipping had been upgraded and I would be receiving my order today. Not even 24 hours after placing my I have my jeans!!! I couldn't be more thrilled with you guys. I will definitely pass the word as well. Thanks! "

Candice B., May 21, 2008

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