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A Happy Zappos Customer Says:

"Dear Customer Service Team, I wanted to write to tell you how absolutely thrilled I am with my order, and even more importantly, my experience ordering from you. I see that you have many customer testimonials on your website, and wanted to add my voice to the many others singing your praises. I ordered a pair of Michael Kors sandals on Saturday late afternoon, and received an e-mail explaining that I'd receive the shoes on Tuesday. I thought that was fast! Imagine my surprise when I received them by 1:00 p.m. on Monday! And I live in the middle of nowhere (central Illinois)! The sandals are *exactly* as pictured (which has not been my experience ordering from other companies on-line). Every company in the world would learn much from you about customer service! I'm so incredibly impressed that I doubt I'll ever buy another pair of shoes (or anything else you carry, for that matter), either in a store or on-line, from anyone other than you. Time for me to do more shopping on your site! Thanks again for the great product, and the unbelievable service! "

Marion C. W., Aug 3, 2007

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