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A Happy Zappos Customer Says:

"To Whom It May Concern: I love shopping @ Zappos. I have found and bought items from your selections... and appreciate the fact that I can find unusual items. Example: I put in "yellow" and found black and gold shoes designed by Sam Edelman; they are the perfect shoes to wear when the Pittsburgh Steelers have a game; I wear their colors on game days. I'm not kidding! I lived there and worked as a television news reporter/anchor. I met members of the team and often their families when we participated in charity events. The sports guys I worked with couldn't believe I'd do it... but I did... in Pittsburgh, Seattle, and then in Monterey County, California. (Thanks to you, I also have some spectacular gold shoes with rhinestone ribbons on them...) I could go on and on, but what's unusual and remarkable about your company is your return policy and 24/7 approach to service. I just got off the phone with a customer service rep who helped me figure out how to return a pair of shoes which just don't fit. I've dealt with a number of people who work for you and always found them to be understanding, informed, and patient. I've had, over the years, lots of mail from people who share their feelings about me and my work; I know the value of letters or phone-calls. So, I want to congratulate you on your approach to serving customers. Thank goodness for Zappos. I've never had such good cheerful, informed, and helpful service. I just want you to know I'll continue to use your business when I go online to shop. Sincerely, "

Beverly, Nov 8, 2008

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