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A Happy Zappos Customer Says:

"OMG - you guys absolutely rock! I needed some shoes for an event this weekend. I ordered the shoes at 830pm on Monday, then realized I had not specified two-day shipping. I called customer service, and a wonderful rep offered to ship the shoes overnight free of charge, then told me about your VIP program that guarantees overnight shipping free until the cows come home! I have worked retail for over 30 years and am just blown away by your service. I had the shoes by 4pm on Tuesday! You made a shoe queen very happy!"

, Jun 16, 2009

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