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A Happy Zappos Customer Says:

"I want to commend you on outstanding customer service. I ordered shoes late Saturday and was assured my shoes would arrive sometime on Tuesday. However that was going to be too late, as I had an important customer trip planed for Tuesday leaving at 7am. I told you of my timing concerns and while that was going to be difficult and not standard since you do not ship on weekends.... You made it happen. As I sit at my desk, the shipping supervisor at our plant just brought them in my office- Monday. This is what customer service is all about - many could learn from your company. A job well done, I will tell others of the great service and free shipping. Thank you, "

Pam S., Apr 11, 2007

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