"Thank you to all of the Customer Service Loyalty Team that helped me this week with the exchange of my Fitzwell Darcy shoes for a smaller size. They arrived today and seem to be a good fit. I really enjoyed the Nightline segment when he spoke about other companies and how it doesn’t matter if their customer service is good or not, because either people don’t have a choice, or there is someone waiting in line right behind them, and these big companies know that, so they aren’t motivated to give excellent service. Which is exactly why Zappos is all the more special in this day and age. I’ve always felt that a positive employee experience is going to create a positive customer experience, and vice versa and clearly they are an excellent living example of this. Good for them. I wish them continued success. Thanks for sharing this. Winter Park, FL "
Carolyn L, May 20, 2009
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