Zappos.com - Powered by Service

A Happy Zappos Customer Says:

"To Whom It May Concern: I am writing to recognize and applaud you on a recent interaction I experienced with a Zappos customer service representative. About a month ago, I called Zappos regarding a pair of shoes I had recently purchased and wished to return. The problem was I had actually worn the shoes a few times, only then to realize that they did not fit as comfortably as I would have liked. I wish I could remember the rep's name with whom I spoke as she was exceptionally helpful. She first informed me that the current Zappos return policy allows only for un-worn shoes to be taken back. While this is a logical policy, I was visibly upset since I had just spent over $100 on a pair of shoes that I could no longer wear. Sensing my frustration, the rep went out of her way to ensure that I was satisfied. I am happy to say that this experience has further strengthened my loyalty to Zappos. Not only do I love your shoes, but your superior customer offering is a strong differentiator. I felt compelled to write this letter of acknowledgement and hope that Zappos will continue to offer such superior and rewarding customer service interactions in the future. Forever a loyal Zappos customer, "

Leah, Nov 13, 2007

Read More Testimonials

Submit a Video Testimonial