Zappos.com - Powered by Service

A Happy Zappos Customer Says:

"Hello Zappos, You have a great company! Here is my story to prove it. I ordered a pair of sneakers that I wore for 2 weeks and then the leather started peeling off in a small area. I sent an email to your customer service asking them if they could help me or if I should contact the shoe manufacturer. I received an email reply the next day! Your representative told me a replacement pair of shoes was sent out and I should receive them the next day. Lo and behold, I got home from work the next day and there was my replacement pair of shoes! What a pleasant surprise to find a company these days that not only listens and responds to their customers, but strives to keep them happy. I've dealt with many other large companies’ customer service departments and most make you feel like less than a valued customer. Not Zappos! I've had such a positive experience with your company and not just with customer service. My orders arrive on time, returns are easy, and the shoes are great. I tell anyone who will listen about your website. You are a role model of how a company should run a business. Maybe some other companies will take notice! A very satisfied customer, "

Carol, Nov 19, 2007

Read More Testimonials

Submit a Video Testimonial