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A Happy Zappos Customer Says:

"I am a returning customer from a couple of years ago. Recently, my sister had purchased appox. 10 pair of Uggs for everyone in the family as Christmas gifts. She and I both have a retail/customer service background, so we are constantly "swapping stories" about unfortunately, the lack of customer service these days. She was so impressed with how quickly she received her orders, she found herself ordering even more gifts from Zappos just to see how fast they would get to her door! Well, I decided to give it a whirl and ordered my Uggs last night. I checked my email at work today and decided to use the tracking link to check on my order. When I did, to my surprise it stated that my shoes were at my door! I must say that I was totally blown away! Never in my 20+ years in retail have I ever seen such a quick response. You have 2 forever shoe loving customers now. Someone surely choose the right name... just like magic, ZAPPO they are at your door! Thank you for the experience! "

Gena and Teresa, Jan 12, 2008

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