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A Happy Zappos Customer Says:

"Zappos is in a class of its own. For all the phony "helpfulness" emanating from so many other companies, always ending with a follow- up email or survey in which we're supposed to praise the work of what seems to be chronically insecure employees, in contrast, your folks are always sincerely friendly, professional and "real." You must be treating them like humans, with respect and humor, maybe even offering good benefits, I'd guess. Your shipping policies give me a flitter, makes me happy, and I truly appreciate what you guys are doing. I can't stand the bullshit too common elsewhere. Unfortunately, that's the norm, but it makes Zappos stand out all the more. Anyway, Just wanted to say thanks! Happy Thanksgiving, and take care, "

Lisa G., Dec 5, 2007

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