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A Happy Zappos Customer Says:

"Hello. I would like to congratulate you on your service. I'd like to share my experience with you. Recently, my 74 year old father had to have a leg amputated. While he was in the hospital, his shoe was misplaced. When he got to the rehab center, he needed to have some tennis shoes. Last night I found your site while looking for some tennis shoes with velcro. I found a pair and ordered them. Today I called my dad to let him know his new shoes would be there by the end of the week. I never got a chance. He told me that his shoes arrived today at 1 pm. I can't tell you how grateful I am for the service we received. I work in customer service myself and we cannot provide this level of service. Thank you so much! "

Jeri J., Aug 19, 2008

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