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A Happy Zappos Customer Says:

"I would like to thank you for continually providing impeccable customer service. Every time that I have placed an order with your company, it arrives much sooner than I expected and is always in perfect condition. In such a competitive and diverse marketplace it is so refreshing to find a website that maintains such high standards of customer satisfaction normally limited to small specialized boutiques. I placed an order for some really cute sneakers at 5:36 pm on February 14. Within hours, I received emails both confirming my order and providing tracking information for the shipment. Imagine how surprised and excited I was when my order arrived at around 3:45 pm the next day! Even though I initially chose standard shipping, it was upgraded to overnight shipping, free of charge. Yesterday, I placed an order in the afternoon. Again, I ordered standard shipping and was upgraded to overnight free of charge. My shoes were here by 5 pm today! I could keep going with the great experiences my friends & I have had with your company but I'm sure you hear that all the time :) ! I want to thank your company for its fantastic selection and consistency in customer satisfaction. I'm grateful that such a large retailer values its customers and their experience with the company so much. Anytime I want to make an online purchase, Zappos.com is the first website I check because you provide such reliable and fantastic service. I appreciate you taking the time to read this letter and really letting the customer feel that they are your number 1 priority. I can assure you that my friends and I will continue to be Zappos customers for years to come!"

Ashley P., Mar 11, 2008

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