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A Happy Zappos Customer Says:

"I just wanted to say "Thank you" for doing business the way you do. I purchased a pair of Keens from you and the sizing was way off. When I called yesterday and told one of your customer service reps. my problem....we're leaving on vacation and I wanted to take my Keens with me...he managed to get them to me before we leave!! I'm VERY impressed with your outstanding service and customer satisfaction...I'm in a business where I talk to lots of people every day. Be sure and know that I will be telling all of them how happy I was with my first, but not last, experience with your company. I'm sure people always complain when they're unhappy, so I thought it would be nice to tell you how happy you have made me! Thanks for the great service...I'll be shopping again! Sincerely, Tucson, Arizon"

Merle S, Jun 5, 2006

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