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A Happy Zappos Customer Says:

"I would just like your company to know what a fantastic job you do! I recently tried to order baby shoes from you and you did not have the correct size. I ordered them somewhere else. After I placed the order, a message came that it would take 2 WEEKS (in rare cases 30 days) until I received my order. I thought this is just what they say, but that I would have the shoes in a couple of days. In the meantime, I got an e-mail from Zappos saying they were in stock. Well... after about 12 days, I called and cancelled my order. I told them that I would have had them at my door the next day had I ordered from Zappos. I then ordered them from Zappos around 3pm and they were at my son's door the next afternoon. You should be proud of the service that you provide. I recommend your site quite often. Keep up the good work!!! "

Margaret S., Oct 26, 2007

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