"Dear Zappos, Yesterday morning, in the midst of a typical New England snowstorm, my 15-year-old son informed me that he had, apparently overnight, outgrown his snowboots. A few hours later, I ordered him a pair of Northern Face boots from your company and... POOF! There they were on our front door step when we got home from school today! Ordering the boots could not have been any easier and we are so grateful for your great delivery service as more snow is expected tonight. This was the first - but it will definitely not be the last time that we order from your terrific company. Thank you very much, "
Nancy M., Dec 29, 2007
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