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A Happy Zappos Customer Says:

"Dear Sir or Madam: I am so impressed by the service I have experienced shopping at Zappos!!! I just recently had a horrendous experience at a large, well known retailer. It was a refreshing change to not only receive everything I expected, but to receive more than I expected. I was pleasantly surprised to have both items I wanted to purchase available. I was elated when I received an e-mail telling me that my order was being upgraded from standard to three day shipping. I shop at Zappos because of the free shipping in both directions and because of the no-hassle return policy. I will not purchase from another online shoe retailer. You have a lifetime customer in me. Thank you for being such a wonderful retail company. It is a rare accomplishment in this day and age! Keep up the great work!!! Sincerely, "

Debbie A., Feb 22, 2008

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