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A Happy Zappos Customer Says:

"Thank you so very much for such a seamless return. I've been shopping at Zappos for at least 10 years and have always appreciated your customer service. There is no other company that offers such customer focused service. Your shipping is unmatched, the ease of returning, and the cost of returning again is unmatched. I once ordered a pair of boots from a company, when they arrived, I was not sure about the size. I called to see if they would ship the next size down, and I would return the ones that didn't fit. You would have thought I asked for the keys to the vault. I had to pay for the second pair, the shipping, and then the return shipping, and in 4 weeks they would credit my card IF I returned the boots. (The only reason I ordered from them is because Zappos did not have the style.) Zappos is so much above and beyond that. The shoes I just returned, I did not like, and so when I asked to exchange them for a slightly more expensive shoe, they sent them "overnight" for free and just charged my card the difference. I greatly appreciate your trust in customers. Thank you Zappos for the best customer service in retail history. , always a satisfied Zappos customer"

Michael, Jul 25, 2009

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