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A Happy Zappos Customer Says:

"I just wanted to thank you again for your service. For instance, I received this item today and wondered… if a smaller size would fit me better. No Problem!!! You sent me a smaller one, not charging me again, but instead, trusting me, that I will return the one, that fits less good! I know of NO other place that would do this, none. It is fun to shop with you (if you have the change to do so). OK, this note is to tell you that you are the very best, and as long as I can and am around… yes, I am 75 years old, I will shop with you. Never ever found a place like yours. Thank you again, "

Addie J., May 30, 2009

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