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A Happy Zappos Customer Says:

"Dear Zappos, I was looking for a particular pair of Chaco sandals and of course went to your web site first. However, they were not in stock so I opted to be notified for when they come in. I found another couple of sites that had them in stock (at a higher price including shipping and handling), and so not knowing when Zappos would get them, I went ahead and ordered them from someone else all the time wishing I could have gotten them from you. The very next day, I get your notification they have come in! If I had known I would have gladly waited, but the shoe angel was on my side. I got notified from the site I ordered them from that it was a backordered item… Sep 8th and did I want my order canceled. You bet I did and I quickly went to Zappos to place my order. And just being happy with that, I get an email from you that I will get a special shipping priority! How cool is that? Thank you very much for your excellent customer service! You are amazing and I thought you should know! "

Patricia B., Jun 24, 2009

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