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A Happy Zappos Customer Says:

"Dear Zappos, I am very impressed with my first order from Zappos. I intended on ordering the boots I returned but was talked into ordering another brand and then returning one of them. It turned out the alternate pair fit my wife like a glove and she is very happy with them wearing them to work every day to break in the new boots for our backpacking trip in late September. Besides that, today I got a personal hand written thank you care from the lady I talked to at Zappos. Thanks for the personal and excellent service. "

John L., Aug 6, 2007

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