"Hello, I just wanted to tell you guys what a great job you're doing. Every experience I've had with Zappos has been terrific for the 5 years I've been a customer. I've had equally great service with shipping and returns and when dealing with a customer service rep on the phone. You are one of the only companies I've dealt with who mean what they say and live up to their promises. I know that you must have people working around the clock to meet the deadlines you set for shipments and I just wanted to let you know that at least one customer is aware and appreciate of all the hard work. THANK YOU! Jennifer C."
Jennifer C., Mar 29, 2008
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