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A Happy Zappos Customer Says:

"I would really like to thank you guys at Zappos for such a great experience! In the past I have ordered shoes and boots from you and received them quickly and efficiently. Recently I made a purchase with another company and unfortunately for them they have lost me as a customer due to their poor customer service among other things. My order there was put on backorder and I was never notified. Fifteen days later I contacted them about my order only to be told I would be charged $25 to place a new order to be shipped to me in time for a trip I am taking. In a bind yesterday, I canceled my order there and checked out your website, because I have previously found what I was looking for and got it quickly. You guys definitely came through for me on the item and you could only imagine my surprise when I opened my email this morning to find that not only has my order already been shipped but I have been upgraded free of charge! Take that other company!! I really appreciate your expediency and wanted to thank you all for your service and great prices! You have a customer for life in me and I will certainly be sharing my stories with friends and acquaintances! Thanks again, "

Georgieann M., Mar 28, 2009

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