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A Happy Zappos Customer Says:

"The message I received caught me by surprise, as my expectations are considerably low when it comes to customer service anywhere in the world these days. I read the message and, with a smile, went on with my day. THEN the box arrived Tuesday and it brought back those warm fuzzy feelings again! Not only did I get a nice message saying they would arrive earlier than expected, they arrived the NEXT DAY! I got my MBTs far sooner than I expected! I can't express to you enough my gratitude for being the kind of company that takes the time to care about your customers and follow through on unexpected but greatly appreciated promises! You have a new loyal customer here. I will certainly be singing your praises at work and to everyone else I know! Many thanks, "

Samantha S., Sep 4, 2008

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