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A Happy Zappos Customer Says:

"Dear customer service rep, Many people will only take the time to contact you if they have a problem and I have a problem...I just recently discovered your site!!! I just completed my 2nd order with your company and just have to take the time to let you know how satisfied I am with your service. The site is easy to use and the prices are great! I am equally thrilled that this order also was upgraded (as was the first) in shipping. Thank you for also keeping me so well informed of order status and the prompt attention given to expedite this order. I have received so much attention and compliments on my new shoes from my previous order and have happily recommended you to each and every person who had interest. KUDOS to all of you. I would suggest only one thing that you can improve upon...you should have a "save for later" tab to keep items not immediately ordered in shopping cart so that I do not have to delete them to place an order. A very happy customer, "

Tim D, Jul 3, 2006

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