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A Happy Zappos Customer Says:

"At first, it amazed me that my wife ordered shoes online. She is so hard to fit that I wondered why she would attempt this adventure. After dealing with this vendor, I see why she made that attempt. The experience has been a most considerate one from the beginning. The ease of the order and account building process was very user friendly. Concessions made on the "first order" delivery was unexpected and pleasantly received… then the return process with the printable return mailing label and free shipping was consideration beyond normal expectation. Now I receive this return notice comforting me about the shoes being returned and announcing the reimbursement process is just "consideration icing" on top of the cake of a pleasant shopping experience. It is obvious that you know how to treat the customers and I would wish my wife could have been satisfied with the shoes in her order, but I know that is not going to be possible as she has so much trouble with her feet. Nevertheless, it was a pleasure to deal with your company. I would recommend to continue building a satisfied customer base as you have, even when they, like us, don't complete the purchase. We certainly will advocate ordering for your company as we talk to our friends. "

Michael B., Feb 4, 2009

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