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A Happy Zappos Customer Says:

"I just recently bought a pair of shoes from your website, but they ran a little small. So I returned them and ordered another pair in a larger size. They fit great and I love them! I just wanted to thank you for your excellent customer service. I filled out the return information on Wednesday of this week, and ordered the same pair of shoes in the larger size at the same time. The next day I shipped the shoes that did not fit back to you (free of charge - which was also great) and when I got home, the pair I had just ordered the day before in the correct size were sitting on my porch! I was shocked and so happy to have them for an event this weekend. You guys are great and I was very impressed with the shipping turn around. I just wanted to share that with you and tell you to keep up the great customer service. I will definitely continue to shop on your website. Thanks again! Tanra"

Tanra, Jun 18, 2009

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