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A Happy Zappos Customer Says:

"During Christmas, I ordered a pair of shoes for my brother-in-law. The shoes were not the correct size therefore; we returned them (free return shipping by the way)! This left me with a store credit. I recently remembered that I had this credit and decided to plunge into the many, many shoes that you offer. I made my selections but had a little trouble redeeming my store credit. After placing the order (without the credit), I called customer service. I was dreading the long wait and the potential "run around" between departments (much like other customer service numbers I have called.) This was not the case! I quickly was on the phone with someone who was very knowledgeable and wiling to help. What a relief! I was on and off the phone within five minutes or less. Thank you Zappos.com for offering such a great service! "

Ashley G., Feb 13, 2009

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