Zappos.com - Powered by Service

A Happy Zappos Customer Says:

"I had heard a lot of good things about Zappos, from customer service to the use of social media to engage with your audience. After having placed my first order, I am truly delighted with the experience. I recently returned to MN after four years in TX and needed a higher heeled snow boot to wear with my business attire (I mean REALLY warm, with a good rubber sole). After searching through many of the dept and specialty stores in Mpls/St Paul and having little success (it was about wanting some heel height), I turned to the internet. Zappos was my first stop, but I did check out others. Ultimately, you had the style, pricing, and construction features I was looking for. Your online description and detailed photos were very helpful. After placing the order, I got the surprise email that the shipping would be expedited to overnight at no additional cost. My experience is similar to that of a co-worker who was also a first-time customer. We're in the marketing business and we're practical, professional working women. Both of us can claim to not just have had good service, but to have been DELIGHTED by our Zappos experience. I know you've had some lay-offs, and that's unfortunate. The good news is that by all accounts, you're running a smart business and that is one key to longevity. Thank you and good luck. "

Sarah S., Nov 12, 2008

Read More Testimonials

Submit a Video Testimonial