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A Happy Zappos Customer Says:

"I can't remember the last time I had such fabulous customer service – and I never even spoke to a live person! I just received my first order ever from Zappos yesterday, only a day after I placed my order. My order was upgraded to priority shipping (due to purchase price???). Just knowing that all of the shipping is free will ensure that I use your site again. I find that my feet are a little difficult to fit and it helps knowing that I can send things back and forth without any additional cost. Fortunately, the Frye boots I ordered were perfect. I couldn't find a store that carried what I wanted, and having never tried a pair before, was hesitant to do this online. I had gone to one department store (said to have the largest shoe department on the East Coast) and they did not have near the selection you did! The boots were a birthday present from my husband, and I just love them. Thanks for helping me find exactly what I wanted!!! "

Nancy, Nov 13, 2008

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