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A Happy Zappos Customer Says:

"Hello! Yesterday my son asked me to call a list of stores, to see if they had a particular brand of shoe that he wanted. I told him (as I tell all my friends and family) that there is no better place to order shoes than Zappos. He questioned me, but I assured him that you are the quickest shipper, you don't charge for shipping, your shoes are top quality, and you have the nicest, most knowledgeable customer service. He agreed and I ordered them. I told him not to expect them until Monday, since we ordered them on Friday night. He was a bit disappointed, as he had a very important reason to want them by Saturday night. Today as I was leaving the house, there on my front porch was a Zappos box!!!!!! I was speechless! I just stood there, looking at it as if it was a man from mars! I couldn’t believe it! And my son was ecstatic! I want to thank everyone that made this delivery possible. I know it takes a group effort to produce outcomes like this one. Please, if at all possible, pass on our thanks to as many real people as you can. We truly appreciate your efforts. Sincerely, "

Laura, Nov 23, 2007

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