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A Happy Zappos Customer Says:

"I just wanted to thank your company for the outstanding service that you render. I have a very difficult foot to fit and it is so nice to be able to order and return shoes that do not fit. I have found many pair of shoes that have fit and it has been so nice. I also wanted to tell you that I had ordered some shoes from a competitor and the return policy is terrible and the customer service reps were rude when I called about a return (they refused to let me return the shoes because it had been 60 days even though I had never worn the shoes and just forgot to return them). I told them about Zappos.com and how wonderful your company is and asked that they remove me from their email list. Thank you for being the kind of company that truly helps people like me who have a difficult time finding shoes to fit. Sincerely, "

Tina B., Jul 30, 2007

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