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A Happy Zappos Customer Says:

"I just had to write and tell you how impressed I am with your outstanding company. I run my own small business, and it has always been my belief that offering great customer service is more important than even the quality of the goods offered. In addition, I do a great deal of shopping online, and I have never seen the quality of care given to customers than what I see on Zappos. Your employees are not only friendly and helpful, they give the impression they care more about the customer than selling shoes. Several times I have had a rep look on other websites, trying to find a color or size, when it is not available on Zappos. From the free shipping, free return shipping up to 365 days, outstanding employees, and the large line of shoes you offer, the whole package is unlike anything I have ever seen before. I make it a habit to price-check everything I buy, and I pay attention to the services offered as well. I have seen free shipping. I've even seen free return shipping, but there is not one website that can compete with Zappos. Calling your company and speaking with your friendly employees is a treat, and what a nice touch when one of them sends out a personal note, or makes a phone call to see if everything went ok with my order. You just don't find special touches like that in this day and age. It's very impressive, and I appreciate it so much. I have short, wide feet, which are very hard to fit. Not only are they already wide, but I just moved back from Florida, where I lived for six years, and didn't even own a pair of shoes. Now that I am back in Michigan, I realized I had to purchase a few pairs, and was not looking forward to it. I am also visually impaired and therefore don't drive. If Zappos didn't offer free return shipping, there is no way I could have solved my problem with finding an adequate shoe wardrobe. I had to try a couple of dozen pairs before I found everything I needed, but everyone at Zappos was so helpful and kind to me, it was a pleasure, and I found myself really enjoying the experience. I now have several pairs of boots, sandals, and slippers, and it's all because of Zappos wonderful customer service. I've had to buy one or two pairs on other websites, but if it wasn't for Zappos helping me figure out what I could and could not wear, it would not have been possible. Instead of dreading the experience, I usually end my day looking on Zappos for the rest of what I need. As far as I'm concerned, Zappos is the only place I ever want to buy shoes, and I tell everyone about your great selection of shoes, and wonderful customer service. Thank you so much for all your help. It is greatly appreciated, and you have a customer for life. , Coldwater, MI "

Cherie Y., Apr 11, 2007

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