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A Happy Zappos Customer Says:

"I have never been a big online shopper until I recently found myself with little time to go out and shop. I was browsing around for some boots online one day and after noticing my boss frequently getting Zappos packages, I decided to check you out. I found some great boots but they were a tad too small when I got them yesterday. I was bummed thinking I'd have to wait several more days to get my boots but I ordered the next size up last night at 10:00. I woke up to an email this morning saying my shipping was upgraded to priority shipping free of charge and would ship out TODAY?! Not even twelve hours after I placed my order! I hardly had time to get the tape on the box to return the first pair of boots and my new ones should be on my front porch when I get home (I tracked them and they are out for delivery!) More companies should take notice of your services and follow your lead. I will definitely shop with you again! Thanks for keeping your customer first!"

Kelly B., Oct 9, 2009

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