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A Happy Zappos Customer Says:

"I am a painter, good at what I do, and everyone tells me I charge too little for the work I do for my clients. Well, I believe, like Zappos, that a happy customer is my biggest reward, and charging modestly helps in getting repeat business. (Modestly, but heck- I couldn't afford me!) While I know there are muralists & portraitists out there who charge a fortune simply because they can, I don't think I could ever do that and be happy. However, I rarely experience situations where others care about their customers the way I do mine. I give you a "wei" or a bow, Thai style, in appreciation. (We just moved back from Thailand, and bowing one's appreciation I find a gracious gesture.) So- again. My sincerest gratitude, and loyal patronage! "

, Apr 11, 2007

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