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A Happy Zappos Customer Says:

"Dear Zappos President/Owner. Again I would like to commend your Company with the absolute high quality service and your great customer service dept. My son ordered Heelys shoes (with wheels) 2 months ago. The one bearing in the wheel went bad, but your company and your customer service representatives were more than just helpful. Their attitude and personalities I commend to a Very High Degree. Along with hiring fabulous employees, you must have a wonderful training program. Many companies should take note of your operation. Last night I ordered my 11 yr old son Nick's replacement Heelys shoes. To our surprise and especially Nicks!! the shoes arrived at our house at 5pm today less than 24 hrs. Nick was so happy...He was jumping up and down Mom/Dad the shoes are here already!!!! We believe again...your company especially did that for Nickolas. Again, thanks so much for everything your company has done...I am a barber and will let my customers know all about your company. Please pass the message to all of your employee’s especially everybody personally involved. Thanks so much!!!! Sincerely, "

John S. A., Feb 20, 2007

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