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A Happy Zappos Customer Says:

"Dear Zappos, I've had so many great experiences with your company that I just had to write. A while back I had ordered a pair of shoes that I needed pretty much immediately for a trip. Because I had procrastinated, I didn't get the shoes in time. But my disappointment over my own last minute tendencies was overshadowed by your terrific staff. They made me feel like locating and receiving my shoes was the most important mission of their day. The genuine customer service and follow-through was amazing. Since then, I have placed several orders with you and have just been in awe of the turn around time. My most recent pair of shoes was ordered late last night - on a holiday - and the shoes were still at my door less than 24 hours later. I truly don't know how you do it but I am so thankful that you do! In this day and age I'm finding that more and more companies care less and less about customer service. This is entirely too frustrating. But dealing with Zappos is more than a pleasure. Your employees and functionality are truly phenomenal and I thought you ought to know. Best Regards, "

Rebecca E, Sep 8, 2007

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