"I just wanted to take the time to thank the Zappos team for all the great service! I've been a retail manager for almost twelve years and it is so amazing to me the lack of Customer Service out there. It's so cool knowing that there is a company out there that shares the same vision that we do. I was so impressed with your service that it was a main topic in a meeting with my boss. I must have rambled on for hours about your company’s culture and how we needed to relight that same passion in our field managers! In this day and age the only companies that can survive are those truly dedicated to surprise and delight every customer. Thanks again for your hard work and renewing my faith in customer service. Keep it up! "
Matthew, Nov 19, 2008
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