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A Happy Zappos Customer Says:

"Dear Zappos, Regarding my order thank you, you're positively amazing. Following are a few points of feedback for you. First, where other online and brick-and-mortar retailers failed, you had exactly what I wanted in my size (Men's size 12D... harder to find than it should be). Second, your email updates on the status of my order were useful and very timely. Third, my order contained an uncommonly pleasant and respectful letter thanking me for my business and informing me of multiple ways to resolve any questions or concerns with a return (not needed; the boots are perfect and already have trail dust on them). Fourth, my order was on my doorstep sixteen hours after I ordered it. You sell footwear with an uncommon focus on excellence and it worked for me superbly. More than just a slogan, "POWERED by SERVICE" seems to have driven HOW you do what you do, and because of it you have a new loyal customer. I'm already telling friends and family. Please keep up the great work. "

George D., Apr 23, 2008

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