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A Happy Zappos Customer Says:

"Hi Zappos, I just wanted you to know I'm one of your biggest fans and I tell all my friends about you whenever they compliment me on my shoes. I had wanted to purchase (from you) a pair of Hilfiger shoes. You were out of stock at the time and I was anxious to get the shoes. I stumbled across another site (never heard of them before now) and they had the shoes - and at a much lesser cost. I ordered them and they didn't fit quite right. So I returned them. Ended up costing me (and me not getting anything in the end). Next time I will remain patient (you notified me about 3 days after I bought them that my size had arrived). If I find them at a lower price elsewhere, you will match that price. What a deal! Please forward this to your Customer Service Department - they'll be glad to know they are much better than that other site when it comes to service and customer satisfaction. Thanks! "

Jody W., Nov 19, 2007

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