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A Happy Zappos Customer Says:

"I want to thank you all for your business model and you personal service (read kindness!). I have very hard-to-fit feet, but I just felt like I was "taking advantage of your good will". I have never had as pleasant an experience (or as nice a note) from "face-to-face" shoe stores since I was a little kid with my mom buying the old Poll Parrot or Buster Brown brands at the little local merchant. I'm 52 now, so that's been a long time. Thanks again - you have made a loyal customer for life. I will tell others. Again, thank you so much. "

Sally, Mar 24, 2008

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