"It never fails that I am always so pleased with Zappos. I fell in love with your site over 3 years ago and have yet to be at all disappointed to date. I have gone through 2 boyfriends, 2 jobs and 2 new hairstyles since. However, I am still super loyal to my fav shoe site. I even bought a pair of boots 5 months ago, wore them one time, then never again because they hurt my feet. I finally pulled them out last week I called your toll free number and explained my dilemma. Your representative was wonderful. I simply ordered another pair and was told that if I needed to return the second pair, no worries. I did return them, as they did not fit, either. I then was issued a Zappos credit, ordered a pair of Skechers sandals, which I LOVE! I then got a full refund on the second pair of boots. I cannot say enough good things about your policies, staff and customer service. Thank you for always being so reliable, willing to go the extra mile and having every shoe that a girl could ever want. I love Zappos and will be a long time customer for as long as I can. Best, "
Kelly B., Feb 20, 2007
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