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A Happy Zappos Customer Says:

"Dear Zappos, I have one small complaint on my recent order...I purchased 4 pairs of shoes and one pair of slippers. I was prepared to send some if not all the shoes back due to size, comfort or looks. To my amazement, all the shoes fit perfect! All were very comfortable. All the shoes felt like I was wearing slippers. And all my shoes looked great. So my only complaint is that now I have to keep and pay for all of them (ha-ha). I truly did not expect to purchase 5 pairs of shoes on line and be happy with all of them. I have an odd size and wide width shoe, so I have only been able to find shoes that fit on your website. I also could not believe how quickly I received my order. It actually arrived the day after I placed my order. I placed my order after 8 pm so I am not sure how you can do that. I even received my order the day before you emailed me my tracking number. Your service is way too fast and way too good. Not sure how you expect to improve, oh wait, you don't have to. I love my shoes and I love Zappos. You have a loyal customer and I am telling all my family and friends. I will continue to buy from Zappos. Great job to all! Have a great day. Sincerely, "

Lori M.B., Mar 12, 2007

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