"Hi Zappos People, I have purchased a few pairs of shoes from you. The latest pair did not fit exactly right so I returned them. Wow! You have the easiest returns possible! Printed out a return label, drove over to the local UPS store and voila! Returned! I'm tempted to buy more and more shoes from you now that I know how easy it is to return if necessary. Of course you have so many fabulous shoes I would have to take out a second mortgage... Thanks for making shopping and returning so easy. "
Liz, Jun 12, 2006
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