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A Happy Zappos Customer Says:

"On Tuesday at 6:30 pm Utah time, I ordered a pair of Sorel boots from your company. Comparable price and better availability then I could find other places. So, great to start... On Wednesday, the very next day, not 24 hours later, the boots were on my doorstep! That's impossible! I want to know where you keep the camera, and tape recorder in my home to have known ahead of time that those were the boots we were considering. We did freely discuss this for a couple days in our home. That's the only way I can consider that the whole ordering, receiving, accounting, shipping process could have taken place so quickly. Needless to say, I'm actually speechless and beyond positive comment for this service. I'm telling everyone I know, and had already stopped several strangers to let them know. WOW is really the best word to sum all this up. Really, WOW! What a finish. Likely a customer for life..."

Tek K, Jan 7, 2009

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