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A Happy Zappos Customer Says:

"Customer Service Team @ Zappos: Wow. Wow on the shoes, wow on the price, wow on the shipping time. If I missed anything, wow on that too. I was very surprised to have my Zappos box waiting for me on my doorstep the next day (especially since I ordered after the cutoff time...). I don't know how you guys do that. My husband and I both grabbed the box and half-expected to see on the senders address that you were located in our state or down the street. Kentucky? How did you guys do that? I think next time I visit my friends in KY I will stick a Zappos label on myself and go UPS. It seems to be much faster than when I drive. Still shaking my head that you were able to receive, process, fill the order, ship and deliver the product in a day. After reading the testimonials and talking with other friends who purchase from you, we could only come to one logical conclusion: You guys are really Santa Claus in the off season. Period. And as a side note, I have to commend you on the attention to detail and unbelievably true to color pictures you have on your websites. I cannot tell you how many times I have gotten something in a completely different shade, design, stitching color, etc. There have been times I don't even recognize a product when I get it. My Zappos shoes looked exactly like the ones in the picture. I just wanted to say thank you for your excellent service AND products. And way to go UPS too - phenomenal processing time from both ends. Ok, I need to get back to filling up my Zappos shopping cart now...thanks again! -"

Sallie G, May 3, 2007

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