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A Happy Zappos Customer Says:

"Dear Zappos.com Customer Loyalty Team, I have noticed that the past couple times I have ordered shoes for myself from your website I have been upgraded to next-day priority shipping. Now, I have no idea why you continuously upgrade me to this shipping status, but THANK YOU very much! It really makes my day and whenever someone compliments me on my shoes I always tell them exactly where I got them from and how they got here. I don't know if it is some user-account error where your system accidentally upgrades me to next-day, but I tend to believe it's because I have ordered about 10 pairs of shoes from you guys and have always been incredibly kind and courteous to your customer service representatives over the phone (which is just how they treat me). Whatever the case may be, your services are not expected or taken for granted and I would just like to thank you all again. It is because of this rare appreciation you clearly show towards my business with you that I have and will continue to return to your website and inform my friends about it and all you offer. Thank you again, "

Jon S., Jul 31, 2009

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